Overview
Milan Malpensa (MXP) is Milan’s main international airport, with Terminal 1 for major airlines and the Malpensa Express, and Terminal 2 exclusively for easyJet.
Milan Linate (LIN) is the closest airport to the city centre, directly linked by the M4 Metro Blue Line in under 15 minutes.
Milan Bergamo (BGY) is a major low-cost hub 45 km from Milan, served by frequent express coaches to Milan Centrale.
Milano Centrale is one of Europe’s grandest railway stations and Milan’s primary hub for high-speed trains from across Italy and Europe.
Milano Porta Garibaldi serves the modern Porta Nuova district and is the city’s main hub for Italo high-speed trains and suburban S-lines.
Milano Rogoredo is a key southern Milan station for high-speed trains from Rome and Florence, with direct M3 Metro access.
Milano Cadorna is the city-centre terminus for the Malpensa Express and regional trains toward Lake Como, steps from the Sforza Castle.
Use either Trenitalia or Italo (compare both) for high-speed trips to Rome, Florence, or Venice. Use Trenord for the Malpensa Express and local trains to Lake Como. For regional travel across all of Italy, use Trenitalia.
Transfer Options
Luggage Storage
Located on the Arrivals level (Ground Floor) near Gate 6. Open 06:00–22:00.
Located on the Ground Floor (Arrivals) near the baggage claim exit area.
Situated within the Mobility Plaza corridor that connects the terminal to the Parcheggio Aeroporto P1 (Via Milano Parking) building. Follow the signs for Left Luggage or Baggage Deposit once you exit the Arrivals hall.
Located on the ground floor (floor 0) near the Piazza Luigi di Savoia exit. Follow 'Deposito Bagagli' signs.
There are no luggage lockers or staffed storage facilities inside Porta Garibaldi station. See the app recommendations below for nearby third-party options.
There are no luggage lockers or staffed storage facilities inside Cadorna station. See the app recommendations below for nearby third-party options.
There are no luggage lockers or staffed storage facilities inside Rogoredo station. See the app recommendations below for nearby third-party options.
Note: Italian law requires a valid government ID or passport to store luggage at any staffed station facility. If you’d rather skip the queue or store bags closer to the city center, these apps connect you to nearby shops and hotels instead.
Visitor Cards and Passes
YesMilano City Pass
Milan’s official city pass, backed by the city’s tourism office. Includes ATM public transport plus entry to top attractions. Fully digital — activate on first use; no kiosk pickup needed. Tiers: Flash €39.90 (24h) · Standard €60 (3 days) · All Inclusive €90 (3 days).
YesMilano City PassTourist Museum Card
Entry to all 6 Civic Museums (Sforza Castle, Novecento, GAM, Aquarium, Archaeological, Natural History Museum) for €20 over 3 consecutive days. No transport included.
Tourist Museum CardATM Pass
Standard option for the metro, trams, and buses within Zone Mi1-Mi3:
- 24-Hour Ticket: €7.60
- 3-Day (72-Hour) Ticket: €15.50
MilanoCard (milanocard.it) and Milan City Pass (milancitypass.com) are privately operated with documented complaints about non-delivery and misleading inclusions. For transport only, buy ATM tickets directly. For a full city pass, use the official YesMilano City Pass.
Purchase ATM passes at the ATM desk or ticket machines in the Malpensa T1/T2 arrivals hall. The YesMilano City Pass is digital — buy at citypass.yesmilano.it before arriving.
Purchase these at Bergamo airport from the Turismo Bergamo desk.
Purchase ATM Passes at the ATM Point inside the station. The YesMilano City Pass is digital — buy at citypass.yesmilano.it before arriving.
Purchase these at the ATM Point inside Porta Garibaldi station.
Purchase these at the ATM Point or ticket machines in Cadorna station.
Use Citymapper for the most intuitive step-by-step navigation and “best carriage” guidance.
Use official ATM Milano app specifically for purchasing multi-day digital passes or checking the real-time status of station elevators and escalators.
Public Transit
Train and Metro
From Malpensa (MXP), the Malpensa Express connects to Milano Centrale or Cadorna stations in 37–51 minutes for €15.
From Linate (LIN), the M4 Metro (Blue Line) reaches San Babila in the heart of Milan in just 15 minutes for €2.20.
Bergamo (BGY) does not have a direct station; you must take a €3.00 bus to Bergamo station first.
From Milano Centrale (MCE), the Metro (Line M3, Yellow) is the direct route to landmarks like the Duomo, taking approximately 6–10 minutes.
From Milano Porta Garibaldi (MPG), you are directly connected to the M2 (Green) and M5 (Lilac) Metro lines. It is the primary hub for Italo high-speed trains and regional ‘S’ suburban lines.
From Milano Rogoredo (MRO), the M3 (Yellow) Metro line takes you to the Duomo in about 15 minutes. This station is a major stop for high-speed trains arriving from the south (Rome/Florence).
From Milano Cadorna (MCA), you are steps away from the Sforza Castle. The station is a hub for the M1 (Red) and M2 (Green) Metro lines and serves as the city-center terminus for the Malpensa Express.
At MXP, buy tickets at Trenord machines or use Pay&Go by tapping your contactless card at the gate.
For the Linate Metro, you can tap your credit card directly on the turnstile readers.
- Follow the “M” signs to the underground level.
- Use the automatic ATM ticket machines (English available) or simply tap your contactless card at the gates.
- If using a physical paper ticket, you must validate it at the gate.
- For contactless “Tap & Go,” you must tap both in and out.
Use the ATM machines located in the underground mezzanine for Metro tickets. For regional or high-speed trains, use the Trenitalia or Italo kiosks on the main concourse. Always validate paper tickets in the yellow or green machines before heading to the platform.
Tickets for the M3 Metro can be purchased at the station entrance machines. For high-speed rail, use the dedicated Trenitalia/Italo machines. Contactless “Tap & Go” is available for all Metro journeys.
The station has separate ticket areas for Trenord (regional/Malpensa Express) and ATM (Metro). Ensure you are at the correct machine. Contactless payment works for both the Metro and the Malpensa Express gates.
The Malpensa Express runs to two different main stations: Milano Centrale and Milano Cadorna. Check your hotel’s location before boarding; Cadorna is better for the Sforza Castle area, while Centrale is the main hub for high-speed connections to Rome or Venice.
Bus
Shuttle buses (e.g., Terravision, Autostradale, Malpensa Shuttle) run between the airports and Milano Centrale. Tickets cost approximately €10.
The journey takes 50–60 minutes from MXP.
The journey takes 50–60 minutes from BGY.
The journey takes 25 minutes from LIN.
At Milano Centrale, shuttles depart primarily from Piazza Luigi di Savoia (East Exit).
Unlike the train, buses are subject to Milan’s heavy traffic. On weekday mornings (7:30–9:30 AM), a 50-minute journey can easily double. If you have a tight connection or a scheduled check-in, the train from Malpensa is far more reliable.
Multiple private companies run buses to the same airports from the same curbside at the station. Ensure your ticket matches the logo on the bus side before boarding, as tickets are typically not interchangeable between operators.
Official Taxi
From Malpensa, there is a fixed flat rate of €114 to any address in central Milan.
From Bergamo, the flat rate to Milan is €128.
From Linate, rate is metered, usually costing €30–€50 depending on traffic.
From Milano Centrale, a ride to the Duomo typically costs €10–€20. Official ranks are located at Piazza IV Novembre (left side) or Piazza Luigi di Savoia (right side).
The taxi rank is located directly outside the main station entrance on Piazza Sigmund Freud.
Taxis are available at the rank immediately outside the station exit on Via Cassinis.
The official taxi rank is located in the center of Piazzale Luigi Cadorna, just outside the station doors.
As you exit baggage claim or the train platform, individuals may approach you whispering “Taxi?” or “Transport?”. These are unlicensed drivers. Always ignore them and walk to the official outdoor taxi rank where a dispatcher or a line of white cars is waiting.
Rideshare
Uber exists in Milan but only as Uber Black or Van, meaning it is significantly more expensive than in North America. Freenow is the most reliable app as it calls official city taxis.
Uber Black and NCC drivers typically meet passengers at the Arrivals level, Exit Gate 6. Note: Freenow (Taxi) uses the official taxi rank outside.
Uber Black/NCC drivers meet at the Arrivals level, typically near Exit Gate 4. For Freenow, use the official taxi rank.
Bolt and Uber Black drivers meet in the parking area directly in front of the Arrivals exit. Follow signs for 'NCC/Rideshare'.
Uber Black/NCC pickup is located at the side exits: Piazza Luigi di Savoia (East) or Piazza IV Novembre (West). Avoid the front square.
The primary pickup point is outside the main entrance on Piazza Sigmund Freud. Drivers wait near the NCC/Taxi area.
Request your ride to meet you at the station forecourt on Via Cassinis, directly outside the main exit.
The best pickup location is in Piazzale Luigi Cadorna, directly in front of the station's main facade.
Do not expect the low-cost “Uber X” experience. In Italy, rideshare drivers must hold a professional “NCC” limo license. An Uber from Malpensa will often cost €120–€150, making the official flat-rate taxi a better deal.
Use Freenow for speed in heavy traffic (official taxis using bus lanes), Uber for consistent premium reliability at airports and major hubs, and Bolt for the most budget-friendly fares.
ATMs and Currency
At the station, ATMs are located throughout the commercial galleries on the platform and intermediate levels.
Bank ATMs are located on the main concourse level near the ticket offices.
Look for bank-branded ATMs in the main station hall before you exit to the piazza.
When the ATM asks “Would you like to be charged in USD/CAD or EUR?”, always choose EUR (Local Currency) or “Decline Conversion”. Selecting your home currency allows the ATM to set its own poor exchange rate, costing you 5–10% more.
Accessibility & Safety
Accessibility
The Sala Amica service provides free assistance for passengers with reduced mobility. Request at least 48 hours in advance via your airline. The lounge is open daily 08:00–18:00 in Terminal 1 (Departures floor, follow “Sala Amica” signs) and in Terminal 2 (Departures, central door). Both terminals feature tactile guide paths, Braille lift buttons, and a synthetic voice system in elevators.
MXP – Passengers with Reduced MobilitySafety
Be wary of unofficial “porter” offers near the arrivals exit. Always use official airport trolleys or clearly identified licensed porters only.
Accessibility
The Sala Amica lounge on the Departures level provides free assistance for passengers with reduced mobility. Request at least 48 hours in advance via your airline. The lounge has been recently renovated for maximum comfort.
While the M4 (Blue Line, direct to Linate) and M5 lines are fully accessible, many older M1 and M2 stations have no lifts or broken ones. Check the ATM Milano app for live lift status before traveling with heavy luggage.
LIN – Passengers with Reduced MobilityAccessibility
Milan Bergamo Airport features tactile paths for visually impaired passengers, lifts to all levels, and accessible restrooms throughout the terminal. Request assistance at least 48 hours in advance via your airline.
BGY – Reduced Mobility AssistanceAccessibility
Milano Centrale has lifts connecting all 24 platforms. Look for blue Sala Blu signs — this is the RFI assistance centre for passengers with reduced mobility. Services run 07:45–22:30; book in person at Sala Blu or by phone up to 1 hour before departure.
RFI Sala Blu – Accessibility AssistanceAccessibility
Milano Porta Garibaldi is equipped with lifts to all platforms. The Sala Blu assistance point is on the ground floor near the main entrance.
RFI Sala Blu – Accessibility AssistanceAccessibility
Milano Rogoredo has lift access to all platforms. Assistance can be requested at the station manager’s office or via the Sala Blu network.
RFI Sala Blu – Accessibility AssistanceAccessibility
Milano Cadorna is a terminal station with all train platforms on the ground level, making it highly accessible. Lifts connect the platforms to the Metro lines below.
RFI Sala Blu – Accessibility AssistanceSafety
Milan is generally safe, but Milano Centrale and other major stations are known hotspots for pickpockets and distraction scams.
At train ticket machines, people may offer to help you navigate the screen or carry your bags up the stairs. Their goal is either a “tip” or a distraction to steal your wallet. Politely say “No, grazie” and keep a firm hand on your belongings. Station staff wear official uniforms and will never ask for money.
Essential Services
Lost & Found
Items found in the terminal are managed via the SEA Foundspot online platform. For items left on board a flight, contact your airline’s Lost & Found desk in the customs area before exiting baggage claim.
MXP – Lost & Found (Foundspot)First Aid
A First Aid station is on the ground floor of Terminal 1 (south side), phone +39 02 7486 2402. Terminal 2 has a first aid post outside the terminal building.
Pharmacy
Terminal 1 has a pharmacy on the ground floor (Arrivals side), open daily 08:00–20:00. A second pharmacy is on the 1st floor, Departures B.
Lost & Found
Items found in the terminal are managed via the SEA Foundspot online platform. For items left on board a flight, contact your airline’s Lost & Found desk in the customs area before exiting baggage claim.
LIN – Lost & Found (Foundspot)First Aid
The medical emergency post is on the ground floor, external Arrivals area. Phone: +39 02 7485 2222.
Pharmacy
The pharmacy is on the 1st floor (Check-in level), open daily 08:00–20:30. Phone: +39 02 7560 486.
LIN – Airport ServicesLost & Found
The Lost & Found office is in the Arrivals area, open Monday–Friday. Phone: +39 035 326 297.
BGY – Useful NumbersFirst Aid
The First Aid Centre is located within the terminal. Phone: +39 035 326 370.
Pharmacy
Farmacia Orio al Serio is inside the terminal, open daily 06:00–20:00. Phone: +39 035 459 2820.
Lost & Found
For items left on a Trenitalia (Frecce/Intercity) train, the lost property depot at Milano Centrale is open daily 07:00–21:00. Search and file a report online via FindMyLost.
Trenitalia – Lost Property ServicePharmacy
The station pharmacy is on the Ground Floor in the commercial gallery, open daily 08:00–20:00.
Milano Centrale – PharmacyLost & Found
For items left on a Trenitalia train, use the FindMyLost online service. For items lost on Trenord regional trains, report via the Trenord website; unclaimed property is transferred to the Comune di Milano (Via Friuli 30) after 6 days.
Trenitalia – Lost Property ServiceOverview
Milan Malpensa (MXP) is Milan’s main international airport, with Terminal 1 for major airlines and the Malpensa Express, and Terminal 2 exclusively for easyJet.
Milan Linate (LIN) is the closest airport to the city centre, directly linked by the M4 Metro Blue Line in under 15 minutes.
Milan Bergamo (BGY) is a major low-cost hub 45 km from Milan, served by frequent express coaches to Milan Centrale.
Milano Centrale is one of Europe’s grandest railway stations and Milan’s primary hub for high-speed trains from across Italy and Europe.
Milano Porta Garibaldi serves the modern Porta Nuova district and is the city’s main hub for Italo high-speed trains and suburban S-lines.
Milano Rogoredo is a key southern Milan station for high-speed trains from Rome and Florence, with direct M3 Metro access.
Milano Cadorna is the city-centre terminus for the Malpensa Express and regional trains toward Lake Como, steps from the Sforza Castle.
Use either Trenitalia or Italo (compare both) for high-speed trips to Rome, Florence, or Venice. Use Trenord for the Malpensa Express and local trains to Lake Como. For regional travel across all of Italy, use Trenitalia.
Transfer Options
Luggage Storage
Located on the Arrivals level (Ground Floor) near Gate 6. Open 06:00–22:00.
Located on the Ground Floor (Arrivals) near the baggage claim exit area.
Situated within the Mobility Plaza corridor that connects the terminal to the Parcheggio Aeroporto P1 (Via Milano Parking) building. Follow the signs for Left Luggage or Baggage Deposit once you exit the Arrivals hall.
Located on the ground floor (floor 0) near the Piazza Luigi di Savoia exit. Follow 'Deposito Bagagli' signs.
There are no luggage lockers or staffed storage facilities inside Porta Garibaldi station. See the app recommendations below for nearby third-party options.
There are no luggage lockers or staffed storage facilities inside Cadorna station. See the app recommendations below for nearby third-party options.
There are no luggage lockers or staffed storage facilities inside Rogoredo station. See the app recommendations below for nearby third-party options.
Note: Italian law requires a valid government ID or passport to store luggage at any staffed station facility. If you’d rather skip the queue or store bags closer to the city center, these apps connect you to nearby shops and hotels instead.
Visitor Cards and Passes
YesMilano City Pass
Milan’s official city pass, backed by the city’s tourism office. Includes ATM public transport plus entry to top attractions. Fully digital — activate on first use; no kiosk pickup needed. Tiers: Flash €39.90 (24h) · Standard €60 (3 days) · All Inclusive €90 (3 days).
YesMilano City PassTourist Museum Card
Entry to all 6 Civic Museums (Sforza Castle, Novecento, GAM, Aquarium, Archaeological, Natural History Museum) for €20 over 3 consecutive days. No transport included.
Tourist Museum CardATM Pass
Standard option for the metro, trams, and buses within Zone Mi1-Mi3:
- 24-Hour Ticket: €7.60
- 3-Day (72-Hour) Ticket: €15.50
MilanoCard (milanocard.it) and Milan City Pass (milancitypass.com) are privately operated with documented complaints about non-delivery and misleading inclusions. For transport only, buy ATM tickets directly. For a full city pass, use the official YesMilano City Pass.
Purchase ATM passes at the ATM desk or ticket machines in the Malpensa T1/T2 arrivals hall. The YesMilano City Pass is digital — buy at citypass.yesmilano.it before arriving.
Purchase these at Bergamo airport from the Turismo Bergamo desk.
Purchase ATM Passes at the ATM Point inside the station. The YesMilano City Pass is digital — buy at citypass.yesmilano.it before arriving.
Purchase these at the ATM Point inside Porta Garibaldi station.
Purchase these at the ATM Point or ticket machines in Cadorna station.
Use Citymapper for the most intuitive step-by-step navigation and “best carriage” guidance.
Use official ATM Milano app specifically for purchasing multi-day digital passes or checking the real-time status of station elevators and escalators.
Public Transit
Train and Metro
From Malpensa (MXP), the Malpensa Express connects to Milano Centrale or Cadorna stations in 37–51 minutes for €15.
From Linate (LIN), the M4 Metro (Blue Line) reaches San Babila in the heart of Milan in just 15 minutes for €2.20.
Bergamo (BGY) does not have a direct station; you must take a €3.00 bus to Bergamo station first.
From Milano Centrale (MCE), the Metro (Line M3, Yellow) is the direct route to landmarks like the Duomo, taking approximately 6–10 minutes.
From Milano Porta Garibaldi (MPG), you are directly connected to the M2 (Green) and M5 (Lilac) Metro lines. It is the primary hub for Italo high-speed trains and regional ‘S’ suburban lines.
From Milano Rogoredo (MRO), the M3 (Yellow) Metro line takes you to the Duomo in about 15 minutes. This station is a major stop for high-speed trains arriving from the south (Rome/Florence).
From Milano Cadorna (MCA), you are steps away from the Sforza Castle. The station is a hub for the M1 (Red) and M2 (Green) Metro lines and serves as the city-center terminus for the Malpensa Express.
At MXP, buy tickets at Trenord machines or use Pay&Go by tapping your contactless card at the gate.
For the Linate Metro, you can tap your credit card directly on the turnstile readers.
- Follow the “M” signs to the underground level.
- Use the automatic ATM ticket machines (English available) or simply tap your contactless card at the gates.
- If using a physical paper ticket, you must validate it at the gate.
- For contactless “Tap & Go,” you must tap both in and out.
Use the ATM machines located in the underground mezzanine for Metro tickets. For regional or high-speed trains, use the Trenitalia or Italo kiosks on the main concourse. Always validate paper tickets in the yellow or green machines before heading to the platform.
Tickets for the M3 Metro can be purchased at the station entrance machines. For high-speed rail, use the dedicated Trenitalia/Italo machines. Contactless “Tap & Go” is available for all Metro journeys.
The station has separate ticket areas for Trenord (regional/Malpensa Express) and ATM (Metro). Ensure you are at the correct machine. Contactless payment works for both the Metro and the Malpensa Express gates.
The Malpensa Express runs to two different main stations: Milano Centrale and Milano Cadorna. Check your hotel’s location before boarding; Cadorna is better for the Sforza Castle area, while Centrale is the main hub for high-speed connections to Rome or Venice.
Bus
Shuttle buses (e.g., Terravision, Autostradale, Malpensa Shuttle) run between the airports and Milano Centrale. Tickets cost approximately €10.
The journey takes 50–60 minutes from MXP.
The journey takes 50–60 minutes from BGY.
The journey takes 25 minutes from LIN.
At Milano Centrale, shuttles depart primarily from Piazza Luigi di Savoia (East Exit).
Unlike the train, buses are subject to Milan’s heavy traffic. On weekday mornings (7:30–9:30 AM), a 50-minute journey can easily double. If you have a tight connection or a scheduled check-in, the train from Malpensa is far more reliable.
Multiple private companies run buses to the same airports from the same curbside at the station. Ensure your ticket matches the logo on the bus side before boarding, as tickets are typically not interchangeable between operators.
Arrival & Check-In
Malpensa (MXP) For international flights, arrive at least 3 hours before departure. Terminal 1 serves most major carriers; Terminal 2 is exclusively used by EasyJet. The terminals are several miles apart — check your terminal before leaving for the airport. Many airlines offer online check-in; bag drop counters are available for checked luggage.
If you go to the wrong terminal, a free shuttle bus runs every 20 minutes but the journey takes 15 minutes — and you must clear security again. Verify your terminal on your boarding pass before you leave.
2 hours before your flight is usually sufficient. Linate has a single terminal — navigation is straightforward and security lines move quickly.
Source: Check-In & Security – LinateBergamo (BGY) Allow at least 3 hours before your flight, especially if you need to check bags. The airport has a single terminal but check-in can be crowded during peak hours — security lines can be long.
Source: Check-In – Bergamo Orio al SerioFor high-speed trains (Frecciarossa, Italo), arrive 30–45 minutes before departure. For regional trains (Trenord), 15 minutes is sufficient. There are no check-in counters; proceed directly to the platform with your ticket.
Platforms are announced only 10–15 minutes before departure. Wait in the central hall under the large digital boards, not at the gates. Once your Binario (platform) appears, head there promptly — the station is very long and reaching the far end can take 5 minutes.
Source: Milano Centrale – RFIArrive 30–45 minutes before departure for high-speed Italo or Frecciarossa trains. For regional or suburban “Passante” trains, 15–20 minutes is sufficient.
The station has two levels: surface platforms (Binari 1–20) for high-speed and regional trains, and underground “Passante” platforms for suburban lines. If traveling in “Prima” or “Club Executive” class on Italo, a dedicated lounge with complimentary refreshments is available before your platform is announced.
Source: Milano Porta Garibaldi – RFIArrive 20–30 minutes before departure. This compact, linear station has all platforms running parallel and accessed via an underground pedestrian tunnel. Check the digital displays in the main hall for your Binario (platform number).
Source: Milano Rogoredo – RFIArrive 20 minutes before departure. This compact, terminal-style station has all platforms starting from a single concourse — no stairs or lifts needed once inside. The Malpensa Express typically departs from platforms 1, 2, or 3.
If using a paper ticket, validate it in the yellow or green machines on the platform before boarding. Failure to do so can result in a heavy fine, even for tourists.
Source: Malpensa Express from CadornaSecurity Controls
Security & Screening
Malpensa (MXP) is equipped with CT (Next-Gen) 3D scanners at all lanes. You may carry liquids in containers up to 2 litres and do not need to remove laptops or tablets from your bag. If directed to a non-CT lane, follow staff instructions.
Passport Control
Applies to non-Schengen departures only (e.g., UK, USA). EU/EEA/CH citizens with a biometric passport can use e-gates. Non-EU travelers are subject to the EU Entry/Exit System (EES), which captures fingerprints and facial biometrics at departure.
The EU Entry/Exit System (EES) has been fully operational since April 2026. Non-EU passport holders on non-Schengen flights should budget extra time for passport control — wait times can be significantly longer than before EES was introduced.
Security & Screening
Linate (LIN) has CT (Next-Gen) scanners at all lanes. You may carry liquids in containers up to 2 litres and do not need to remove laptops or tablets from your bag.
Passport Control
Applies to non-Schengen departures only. EU/EEA/CH citizens with a biometric passport can use e-gates. Non-EU travelers are subject to the EU Entry/Exit System (EES), which captures fingerprints and facial biometrics at departure — allow extra time.
Source: Security – LinateSource: Travel Documents – LinateSecurity & Screening
CT scanners have been operational at Bergamo (BGY) since November 2025. You may carry liquids up to 2 litres and do not need to remove laptops or tablets. Lanes without CT scanners may still enforce stricter rules — follow staff directions.
Passport Control
e-Gates are available for biometric passport holders (EU/EEA/CH) and Italian citizens with an electronic ID card (over 14, or over 12 if accompanied). Non-EU travelers on extra-Schengen flights are processed through the EES biometric system — wait times may be extended.
Source: Security Checks – BergamoSource: Travel Documents – BergamoSecurity & Screening
Unlike airports, there is no X-ray screening at Italian train stations. To access platforms at Milano Centrale (MCE), scan your ticket barcode at the glass gates or show it to staff. Once inside, you can move freely between all platforms (1–24).
Security & Screening
Glass ticket gates are at the entrance to the main platform area at Porta Garibaldi (MPG). Scan your ticket (paper or digital) to pass through.
Security & Screening
At Rogoredo (MRO), ticket inspectors may stand at the stairs or elevators leading to platforms. Have your ticket validated (if regional) or ready on your phone (if high-speed).
Security & Screening
There are no formal security gates at Milano Cadorna (MCA). Malpensa Express staff may check tickets at the platform before boarding.
VAT Refunds
Italy uses the OTELLO digital system for VAT refunds. You must present your unused purchases and tax-free forms at the Customs (Dogana) desk before checking your luggage.
If your items are in your checked bags, visit Customs first, then drop your bags. If they are in your carry-on, clear Customs after security. Global Blue and Planet kiosks are available at the airport for faster processing.
Source: OTELLO VAT Refund – Italian CustomsVAT refunds are not available at train stations. If you are departing the EU by train and need a customs stamp, you must process your tax-free forms at an airport customs desk before leaving Italy.
Accessibility & Safety
Accessibility
The Sala Amica service provides free assistance for passengers with reduced mobility. Request at least 48 hours in advance via your airline. The lounge is open daily 08:00–18:00 in Terminal 1 (Departures floor, follow “Sala Amica” signs) and in Terminal 2 (Departures, central door). Both terminals feature tactile guide paths, Braille lift buttons, and a synthetic voice system in elevators.
MXP – Passengers with Reduced MobilitySafety
Be wary of unofficial “porter” offers near the arrivals exit. Always use official airport trolleys or clearly identified licensed porters only.
Accessibility
The Sala Amica lounge on the Departures level provides free assistance for passengers with reduced mobility. Request at least 48 hours in advance via your airline. The lounge has been recently renovated for maximum comfort.
While the M4 (Blue Line, direct to Linate) and M5 lines are fully accessible, many older M1 and M2 stations have no lifts or broken ones. Check the ATM Milano app for live lift status before traveling with heavy luggage.
LIN – Passengers with Reduced MobilityAccessibility
Milan Bergamo Airport features tactile paths for visually impaired passengers, lifts to all levels, and accessible restrooms throughout the terminal. Request assistance at least 48 hours in advance via your airline.
BGY – Reduced Mobility AssistanceAccessibility
Milano Centrale has lifts connecting all 24 platforms. Look for blue Sala Blu signs — this is the RFI assistance centre for passengers with reduced mobility. Services run 07:45–22:30; book in person at Sala Blu or by phone up to 1 hour before departure.
RFI Sala Blu – Accessibility AssistanceAccessibility
Milano Porta Garibaldi is equipped with lifts to all platforms. The Sala Blu assistance point is on the ground floor near the main entrance.
RFI Sala Blu – Accessibility AssistanceAccessibility
Milano Rogoredo has lift access to all platforms. Assistance can be requested at the station manager’s office or via the Sala Blu network.
RFI Sala Blu – Accessibility AssistanceAccessibility
Milano Cadorna is a terminal station with all train platforms on the ground level, making it highly accessible. Lifts connect the platforms to the Metro lines below.
RFI Sala Blu – Accessibility AssistanceSafety
Milan is generally safe, but Milano Centrale and other major stations are known hotspots for pickpockets and distraction scams.
At train ticket machines, people may offer to help you navigate the screen or carry your bags up the stairs. Their goal is either a “tip” or a distraction to steal your wallet. Politely say “No, grazie” and keep a firm hand on your belongings. Station staff wear official uniforms and will never ask for money.
Essential Services
Lost & Found
Items found in the terminal are managed via the SEA Foundspot online platform. For items left on board a flight, contact your airline’s Lost & Found desk in the customs area before exiting baggage claim.
MXP – Lost & Found (Foundspot)First Aid
A First Aid station is on the ground floor of Terminal 1 (south side), phone +39 02 7486 2402. Terminal 2 has a first aid post outside the terminal building.
Pharmacy
Terminal 1 has a pharmacy on the ground floor (Arrivals side), open daily 08:00–20:00. A second pharmacy is on the 1st floor, Departures B.
Lost & Found
Items found in the terminal are managed via the SEA Foundspot online platform. For items left on board a flight, contact your airline’s Lost & Found desk in the customs area before exiting baggage claim.
LIN – Lost & Found (Foundspot)First Aid
The medical emergency post is on the ground floor, external Arrivals area. Phone: +39 02 7485 2222.
Pharmacy
The pharmacy is on the 1st floor (Check-in level), open daily 08:00–20:30. Phone: +39 02 7560 486.
LIN – Airport ServicesLost & Found
The Lost & Found office is in the Arrivals area, open Monday–Friday. Phone: +39 035 326 297.
BGY – Useful NumbersFirst Aid
The First Aid Centre is located within the terminal. Phone: +39 035 326 370.
Pharmacy
Farmacia Orio al Serio is inside the terminal, open daily 06:00–20:00. Phone: +39 035 459 2820.
Lost & Found
For items left on a Trenitalia (Frecce/Intercity) train, the lost property depot at Milano Centrale is open daily 07:00–21:00. Search and file a report online via FindMyLost.
Trenitalia – Lost Property ServicePharmacy
The station pharmacy is on the Ground Floor in the commercial gallery, open daily 08:00–20:00.
Milano Centrale – PharmacyLost & Found
For items left on a Trenitalia train, use the FindMyLost online service. For items lost on Trenord regional trains, report via the Trenord website; unclaimed property is transferred to the Comune di Milano (Via Friuli 30) after 6 days.
Trenitalia – Lost Property Service