Overview
London Heathrow (LHR) is the UK’s primary hub. Terminal 2 and 3 are walkable to the central station, while Terminal 4 and 5 require a short, free train transfer.
London Gatwick (LGW) has two terminals. The train station is located in the South Terminal; a free 2-minute automated shuttle connects it to the North Terminal.
London Stansted (STN) is located 40 miles north of London. The train station is directly underneath the terminal.
London Luton (LTN) requires a 4-minute automated shuttle (Luton DART) between the terminal and the Luton Airport Parkway train station.
London City Airport (LCY) is the most central airport, perfectly sized for a 20-minute curb-to-gate experience.
St Pancras International (STP) is where the Eurostar arrives. It is shared with the domestic high-speed lines and is adjacent to King’s Cross.
King’s Cross Station (KGX) is the hub for trains from the North and Scotland. It features an extensive concourse with many dining options.
Euston Station (EUS) serves the West Coast and is a short 10-minute walk from St Pancras/King’s Cross.
Paddington Station (PAD) is the terminus for the Heathrow Express and Elizabeth Line.
Victoria Station (VIC) is the hub for the Gatwick Express and is walking distance from Buckingham Palace.
Liverpool Street Station (LST) is located in the heart of the City of London and is the best station for East London hotels.
Waterloo Station (WAT) is perfectly located on the South Bank, near the London Eye and Southbank Centre.
Eurostar provides direct high-speed service from London St Pancras to major European cities including Paris, Brussels, Amsterdam, Rotterdam, and Lille, with seasonal connections to the French Alps.
LNER operates high-speed trains from London King’s Cross to key destinations in the North of England and Scotland, primarily serving York, Newcastle, and Edinburgh, with some services extending to Aberdeen and Inverness.
Transfer Options
TfL services — including the Tube, Elizabeth Line, Overground, and DLR — are occasionally affected by industrial action. Check the TfL service status page the evening before travel. If the Tube is suspended, use London buses (unaffected by most Tube strikes) or book a Black Cab or Uber in advance for airport runs.
Luggage Storage
Follow the Left Luggage signs to the ground floor arrivals concourse at Heathrow Terminal 2 to find the Excess Baggage Company facility located near the lifts for Terminal Parking.
Follow the Left Luggage signs to the ground floor arrivals hall of Terminal 3 to find the Excess Baggage Company facility situated between the baggage reclaim exit and the terminal's main entrance.
Follow the Left Luggage signs to the arrivals level (ground floor) of Terminal 5 to find the Excess Baggage Company located at the far end of the concourse near the entrance to the Underground and Heathrow Express.
The Elizabeth Line puts central London 35–45 min away (£15.50 each way). Store bags here before heading in.
- Under 5h — stay airside. Not worth the trip.
- 6–8h — Elizabeth Line to South Kensington: Natural History Museum and V&A are free, no booking needed. Allow 1h 20min round trip.
- 9h+ — Add Hyde Park, Covent Garden, or the National Gallery. A Day Travelcard (£16.60) covers all Tube and Elizabeth Line journeys for the day.
Follow the Left Luggage signs to the Level 1 Departures concourse to find the Excess Baggage Company located near the entrance to the inter-terminal shuttle.
Follow the Left Luggage signs to the Arrivals area near the entrance to the Gatwick Airport railway station to locate the Excess Baggage Company desk.
Excess Baggage Co. is located in the main terminal (International Arrivals).
Storage is available at the Excess Baggage Co. desk in the Departures area.
On-Site Storage (Information Desk)
There are no self-service lockers on-site. You must register your items at the Information Desk located in the main terminal concourse.
Pricing: £10.00/24h.
Operating Hours: Usually follows terminal hours, approximately 05:00 to 22:00 on weekdays, with reduced hours on Saturdays (closing around 13:00) and Sundays.
Nearby Alternatives
Because on-site storage is relatively expensive, many passengers use third-party stashpoints located in hotels and shops within a 5-minute walk of the terminal.
Exit the main terminal and walk west along Hartmann Road and Connaught Road to find the Stasher Luggage Storage - London City Airport hosted at the Premier Inn London Docklands hotel.
Follow the signs for Left Luggage to the Circle area on the station's lower ground floor to find the Excess Baggage Company located near the retail concourse.
Follow the Left Luggage signs on the main concourse to the Excess Baggage Company located near the entrance to platform 9 and the Harry Potter shop.
Follow the signs for Left Luggage to the top of the ramp leading to platforms 16–18 to find the Excess Baggage Company facility.
Follow the Left Luggage signs to the far end of platform 12 on the station's main concourse to locate the Excess Baggage Company facility.
Follow the Left Luggage signs to the station concourse near Platform 8 to find the Excess Baggage Company facility.
Follow the signs for Left Luggage to the main concourse near Platform 10 to find the Excess Baggage Company facility.
Follow the signs for Left Luggage toward Exit 6 (Southbank) on the station concourse to locate the Excess Baggage Company facility.
Handling Large Luggage
Most airport trains terminate at major hubs like Paddington, Victoria, or Liverpool Street, which are rarely within walking distance of your final accommodation.
If you have large luggage, do not attempt to transfer to the Underground (Tube) once you reach the city rail hubs. Instead, follow the “Taxi” signs within the station to the official taxi rank. A 10-minute Black Cab ride from the station to your hotel door is the safest way to avoid the narrow stairs and deep tunnels of the Tube with heavy bags.
Visitor Cards & Transit Passes
Visitor Cards
- London Pass: Provides entry to 110+ attractions; you can add a pre-loaded Travelcard (Zones 1-6) for all Tube, bus, and rail travel. Prices start at £99 for 1 day (up to £259 for 10 days).
- Go City London: Two pass types — the Explorer Pass (choose 2–7 attractions, 30 days to use; from £64) or the All-Inclusive Pass (unlimited attractions for a fixed duration; from £99 for 1 day).
Transport for London (TfL)
London transport operates on a “pay-as-you-go” system with daily and weekly price caps. For most visitors, Contactless/Mobile Pay is the most efficient option.
- Contactless/Mobile Pay: Use any bank card or phone wallet (Apple/Google Pay). Daily caps for Zones 1-2 are £8.90, while the Monday–Sunday cap is £44.70.
- Visitor Oyster Card: Costs £5 (non-refundable) plus your chosen credit. It offers exclusive discounts at West End restaurants and the London Transport Museum.
- Day Travelcard: A paper ticket costing £16.60 (Zones 1-6, off-peak). Recommended if you want to use the “National Rail 2-for-1” entry deals at landmarks like the Tower of London (requires a paper ticket from a National Rail station).
- Discount Linking: Visitors with a Senior Railcard or Disabled Persons Railcard can link it to an Oyster card at a TfL ticket office for a 33% discount on off-peak fares.
Children’s Fares
- Under 5 — always free: Children under 5 travel free on all TfL services (Tube, bus, Elizabeth Line, DLR) when accompanied by a fare-paying adult. No card required.
- 5–10 — free on buses and trams: No card needed. For the Tube, Elizabeth Line, and DLR, one fare-paying adult can bring up to 4 children under 11 for free — they do not need to tap in or out.
- 11–15 — child-rate tickets: Buy a child-rate paper ticket at any ticket machine (roughly half the adult fare) or apply in advance for an 11–15 Zip Oyster photocard for free bus and tram travel.
Where to Buy
Heathrow: Visit the TfL Information Centres located in the Arrivals halls of Terminals 2, 3, 4, and 5. Standard Oyster cards can also be purchased from ticket machines at the Tube/Elizabeth Line station entrances.
Gatwick: Visit the On-Track Information desk in the North Terminal or the rail ticket office in the South Terminal.
Stansted: Purchase from the National Express or Stansted Express ticket desks in the International Arrivals hall. Note: Standard Oyster cards are not available for purchase here, and you cannot use Oyster/Contactless for the Stansted Express train.
Luton: Purchase tickets at the Luton Airport DART station located directly outside the terminal. You can use Contactless/Oyster for the DART and the onward train journey to London.
London City: Use the ticket machines at the DLR (Docklands Light Railway) station, which is physically connected to the terminal. Contactless is fully supported.
St Pancras & King’s Cross: Visit the TfL Visitor Centres located in the King’s Cross St. Pancras Underground station (Western Ticket Hall). Standard Oyster cards can also be purchased from any TfL ticket machine in the Underground station.
King’s Cross: Use the TfL Visitor Centre in the Western Ticket Hall or any ticket machine in the Underground station.
Euston: TfL ticket machines are located in the Underground ticket hall. There is also a National Rail travel centre in the main concourse for railcards.
Paddington: Visit the TfL Information Centre near the Elizabeth Line entrance or use machines in the Underground ticket halls.
Victoria: A large TfL Visitor Centre is located in the front of the station near the bus terminus. Machines are available in all three Underground ticket halls.
Liverpool Street: Use the TfL Visitor Centre in the East Ticket Hall (near the Metropolitan line) or machines at the Elizabeth Line entrances.
Waterloo: Ticket machines are located throughout the main concourse and at the entrances to the Underground.
Use the “Step-free mode” in the TfL Go app to find routes that only use lifts/elevators.
Most Londoners use Citymapper. It is more intuitive for first-time visitors, showing exactly which section of the train to board for the easiest exit near the station lifts.
Public Transit
Train & Tube
The Heathrow Express is the fastest link to Central London, taking just 15 minutes from Terminals 2 & 3 to Paddington Station. A standard one-way ticket costs £26.00 at the kiosk, though prices drop significantly if booked months in advance.
The Heathrow Express offers the most “level” boarding experience of any London train, meaning there is no gap or step between the platform and the carriage. This makes it the safest and easiest option for those using walkers or heavy rolling bags.
The Elizabeth Line (train) is slightly slower but a lot cheaper, reaching Paddington or Liverpool Street in 35–45 minutes for £15.50.
While the Elizabeth Line trains are spacious and have level boarding, the stations themselves are massive. For example, exiting at Liverpool Street or transferring to other lines can involve 5–10 minutes of walking along very long platforms. If you have multiple heavy bags, a taxi from the airport or the Express train to a station with a shorter exit is often less stressful.
The Piccadilly Line (tube) is the cheapest (£5.90) but takes 60+ minutes and is often cramped.
The Gatwick Express reaches Victoria in 30 minutes for £35.00 (anytime walk-up; advance from ~£20), while Thameslink is a more affordable alternative at £12–£16.
If traveling on Thameslink or the Gatwick Express with large bags, avoid the narrow ticket barriers. Every London station has at least one “Wide Isle Gate” (usually at the far end of the row) designed for wheelchairs and large luggage. Use your contactless card/phone on these larger gates to avoid getting stuck.
The Stansted Express connects the airport to Liverpool Street Station in approximately 50 minutes. Trains depart every 15 minutes. Note that Stansted is outside the London Oyster/Contactless zone, so you must purchase a specific ticket (digital or paper) before boarding.
Unlike Heathrow and Gatwick, you cannot simply tap your credit card to board the Stansted Express. You must buy a ticket online or at the station machines. Penalty fares are strictly enforced if you board without a valid ticket.
For the guaranteed lowest prices and to book your mandatory digital ticket, visit the official Stansted Express website.
To reach London, take the Luton Airport DART (a 4-minute automated shuttle) from the terminal to Luton Airport Parkway station. From there, frequent Thameslink or East Midlands Railway trains reach St Pancras International in 35–45 minutes.
You do not need a separate ticket for the DART shuttle if you are using Contactless or Oyster to travel all the way to London; the fare is automatically bundled.
This is the most convenient airport for central London. The DLR (Docklands Light Railway) runs every 8–15 minutes. It connects to the Underground at Canning Town (Jubilee Line) or continues to Bank in the heart of the City.
The DLR is fully automated and offers level boarding at all stations, making it excellent for travelers with mobility concerns.
The Underground (Tube): The station is served by six lines (Circle, Hammersmith & City, Metropolitan, Northern, Piccadilly, and Victoria). It is the fastest way to central areas like Mayfair or The City, taking 10–20 minutes. A single journey using contactless/Oyster in Zone 1 is £3.10 (peak) or £3.00 (off-peak).
London Bus: Stops are located on Euston Road and Pancras Road. A single fare is £1.75 and includes the “Hopper fare,” allowing unlimited transfers within one hour. You do not need to tap out on buses.
King’s Cross is adjacent to St Pancras. Most long-distance trains from the North arrive here. Follow the yellow “Way Out” signs to reach the massive Underground ticket hall.
If you are a Harry Potter fan, the famous photo spot is located in the main concourse near the entrance to Platforms 9-11. Expect a long queue during the day.
Euston serves the West Coast Main Line. The Underground station is located directly beneath the concourse, served by the Victoria and Northern lines.
When platform numbers are announced at Euston, there is often a “stampede” of passengers. As a senior traveler, wait 2-3 minutes for the initial rush to clear; the ramps to the platforms are long and you will still have plenty of time to board.
Paddington is the gateway to the West and the primary hub for the Heathrow Express. It is now a major stop on the Elizabeth Line, which provides the fastest, most accessible route to the West End (Bond Street) and the City.
If heading to central London, always choose the Elizabeth Line over the older Bakerloo or District lines. The Elizabeth Line platforms are accessed via large, modern lifts and the trains are air-conditioned.
Victoria is a complex hub with three distinct parts: the Mainline station, the Underground station, and the Coach Station (a 10-minute walk away). It is the best hub for hotels in Belgravia or Westminster.
If arriving by National Express coach, you will be dropped at the Coach Station on Buckingham Palace Road. It is a 10-15 minute walk to the Tube station. If you have heavy bags, there is a dedicated taxi rank inside the Coach Station.
Located in the heart of the financial district, this station is the terminus for the Stansted Express. It is very well connected via the Elizabeth Line, Central, Circle, Hammersmith & City, and Metropolitan lines.
For a flatter, more modern exit toward the Shoreditch area, follow signs for the Broadgate exit rather than the main historic concourse.
Waterloo is London’s busiest station, located on the South Bank. It is ideal for those staying near the London Eye or County Hall.
If your hotel is on the South Bank, don’t take the Tube. Follow signs for the South Bank/Victory Arch exit. It is a pleasant 5-10 minute walk to the riverside.
Tickets & Validation
For Heathrow, Gatwick, and St Pancras (Tube/Bus), do not buy paper tickets. Simply tap your Contactless Credit Card, Apple Pay, or Google Pay on the yellow readers at the station gates.
- Validation: You must tap in at the start and tap out at the end of your journey (except on buses, where you only tap in).
- Stansted Exception: Ensure you have a pre-booked digital ticket for the Stansted Express.
Unlike in the past, visitors no longer need a physical Oyster Card. Using your own contactless credit card automatically calculates the “daily cap,” ensuring you never overpay for travel across the bus, Tube, and rail networks.
Coach (National Express)
Price and Time
National Express coaches connect Heathrow, Gatwick, and Stansted to Victoria Coach Station. For Stansted, prices start at £12 and the journey can take up to 90 minutes depending on traffic.
For those with heavy bags, the coach is often preferable as drivers load your luggage into the under-carriage. Always pre-book online to ensure a seat, as “walk-up” fares are significantly higher and buses frequently sell out during peak hours.
Official Black Cab
The iconic Black Cab is the gold standard for accessibility in London. All Black Cabs are wheelchair accessible and have flip-down seats for extra passengers.
Price and Time
Fares from Heathrow to the centre are metered, typically £90–£110. Drivers are licensed to add a £6 drop-off surcharge to cover Heathrow’s terminal charge. The taxi rank is located outside each terminal’s Arrivals exit.
Heathrow: Taxis & MinicabsThe taxi rank is located outside the Arrivals Hall at both the North and South terminals. Fares to Central London typically exceed £100 due to the distance (~30 miles).
Gatwick: Taxis & TransfersThe on-airport provider Street Cars Taxis has a reservation desk in the international arrivals concourse. A Black Cab from Stansted to Central London can exceed £150 and is rarely recommended over the train or coach.
Stansted: Travel by TaxiThe taxi rank is located directly in front of the terminal building, operating 24/7. Fares to Central London typically range from £70–£100 depending on destination and traffic.
Luton: Taxi to/from AirportThe taxi rank is just outside the terminal exit. A Black Cab to the City or Canary Wharf is very reasonable, usually £20–£35.
LCY: Taxi RankFollow the “Taxi” signs to the dedicated ranks outside both King’s Cross (on Pancras Road) and St Pancras (Midland Road). Fares to the West End are metered, typically taking 15–25 minutes.
The 36-space taxi rank is located directly at the front of the main station entrance on Euston Road, next to the bus station. It operates 24/7. Private hire vehicles (Uber/Bolt) must use the separate drop-off point on Melton Street.
The taxi rank is located directly above the platforms. Take the lift or escalator near Platform 12.
The main taxi rank is located at the front of the station on the forecourt.
The taxi rank is located on the upper level, accessible via the escalators in the main concourse.
The taxi rank is located on Cab Road, directly accessible from the main concourse.
London Black Cab drivers undergo years of training called “The Knowledge.” Unlike rideshare drivers who rely on GPS, a Black Cab driver knows every shortcut to bypass traffic. If you are in a rush to a hotel in a complex area like Soho or Mayfair, the Black Cab is worth the premium.
Rideshare
For all terminals, head to Terminal Parking (Short Stay), usually indicated by “Private Hire” or “App-Based Rides” signs.
Follow the signs to the Short Stay Car Park (Terminal Parking) and take the elevator to Level 4. The designated ride-share pickup zone is located at Row H.
Walk to the Short Stay Car Park and take the elevator up to Level 3. Your driver will meet you in the specific 'Private Hire' lanes at Row A.
Follow signs for the Short Stay Car Park and take the elevator to Level 1. Look for the 'App-Based Rides' pickup point located at Row R.
Rideshares pick up from the 'Express Pick-up' area in the North or South terminals. Follow signs within the terminal.
Rideshares pick up from the designated 'Rideshare' area in the Short Stay Car Park (Orange Zone). Follow signs within the terminal.
Rideshares pick up from the 'Priority Pick-up' area just outside the terminal building. Follow signs within the terminal.
Rideshares pick up from the short-stay car park, a 2-minute walk from the terminal. Follow signs within the terminal.
The primary pickup point is located on Pancras Road, which is a one-way street situated between St Pancras and King's Cross stations.
Head to the western exit of the station concourse (near the bus station) and follow signs for Melton Street or Euston Square Gardens. For passengers arriving on platforms 1–5, Eversholt Street is a common and often quieter alternative for ride-share pickups.
Head to the rear of the station near platforms 12–14 and take the lift or escalator up to the Taxi Deck. Walk past the line of black cabs to the very end of the road, where you will find the 'Pre-booked' area where your Uber or Bolt driver will be waiting.
Follow signs for Hudson's Place (near Platform 1) for the most convenient pickup point.
The best pickup point is usually on Primrose Street or Sun Street just outside the station.
Follow signs for the Cab Road pickup point located on the upper level near the main concourse.
London rideshare prices fluctuate wildly based on “surge pricing.” Download both Uber and Bolt to compare prices in real-time; Bolt often offers “Green” or promotional discounts that Uber lacks.
ATMs and Currency
ATMs are located in the baggage reclaim and arrivals halls. Use bank-affiliated machines (e.g., Barclays, HSBC) rather than “Travelex” kiosks for better rates.
London is now virtually a cashless city. Many pubs, cafes, and even street performers only accept cards. Do not withdraw large amounts of Pounds Sterling (£); you will likely find it difficult to spend large denominations like £50 notes.
Accessibility & Safety
All London airports and major rail hubs offer Special Assistance. Book at least 48 hours before departure through your airline or rail operator.
Heathrow provides a full PRM service across all four terminals — look for yellow Special Assistance call points or approach any info desk. Complimentary wheelchairs and electric buggies are available throughout.
Heathrow: Assistance & AccessibilityBoth North and South terminals have dedicated Special Assistance check-in desks, wheelchair services, and Changing Places facilities. Pre-book through your airline at least 48 hours ahead.
Gatwick: AccessibilityThe Special Assistance Help Desk is staffed 24/7, at the front of the terminal between Check-in Zones D and E. Induction loops are fitted at all check-in and customer service desks.
Stansted: Assisted TravelAssisted Travel (formerly Special Assistance) is free at the terminal. Blue Badge parking is available in all LLA car parks. Hidden disabilities are recognised — request a sunflower lanyard at the desk.
Luton: Assisted TravelLCY is a compact single-terminal airport — short distances make it one of the most accessible airports in London. All staff receive annual disability awareness training. Contact LCY ahead of travel for specific requirements.
London City: Special AssistanceEurostar offers full step-free access at St Pancras — lifts connect all levels. Wheelchair spaces are in Standard Plus and Premier carriages. Pre-book assistance at least 24 hours in advance.
Eurostar: Accessible TravelPaddington is fully step-free for the Elizabeth Line and Heathrow Express. The older Bakerloo line still involves stairs.
National Rail: Accessible Train TravelVictoria has undergone major upgrades; the Underground station now has lifts to the Victoria, District, and Circle lines.
National Rail: Accessible Train TravelLiverpool Street is fully step-free via the Elizabeth Line entrances.
National Rail: Accessible Train TravelWaterloo offers step-free access to the Jubilee Line, but other lines may require escalators.
National Rail: Accessible Train TravelKing’s Cross St. Pancras is fully step-free on the Elizabeth Line. Older lines (Piccadilly, Northern, Metropolitan) involve escalators.
In the UK, elevators are always called “Lifts.” While the Elizabeth Line is 100% step-free, many older Underground stations involve deep escalators or stairs. Always check the step-free map before boarding.
Never accept a ride from someone in the Arrivals hall offering a “cheap taxi” or “private car.” These are unlicensed drivers who often overcharge or lack insurance. Always use the official Taxi Rank or a verified app.
The area between St Pancras and King’s Cross is a known hotspot for phone snatching by individuals on e-bikes. Do not stand near station exits with your phone held out in one hand.
Essential Services
Lost & Found
The main Lost Property office is in the Heathrow Express station between Terminals 2 and 3, accessible via escalator from the main concourse.
Heathrow: Lost PropertyLost items can be reported and tracked via Gatwick’s online service. Items lost on board an aircraft should be reported to your airline.
Gatwick: Lost PropertyReport lost items at the information desk or use Stansted’s online lost property form to track and reclaim your belongings.
Stansted: Lost PropertyContact Luton’s Lost Property department for items left in the terminal. For items lost on board an aircraft, contact your airline directly.
Luton: Lost PropertyLCY partners with Zero Burden and Not Lost for online registration and claiming. Items are held for a maximum of 30 days.
London City: Lost & FoundFor items left in the departure lounge or on board, email lost.property@eurostar.com. Non-perishable items are kept for 28 days.
Eurostar: Lost PropertyFor items left at domestic rail stations, speak to the ticket office or use the National Rail enquiries service — staff can contact the train operator on your behalf.
National Rail: Contact & Lost PropertyFirst Aid
For medical emergencies, dial 222 from any internal airport phone. Paramedic and first aid teams are stationed throughout all terminals.
Heathrow: Medical Help & EmergenciesAll four airports have on-site first aid teams. In any medical emergency, approach airport staff immediately or call 999.
For medical emergencies at rail stations, call 999 or alert station staff — British Transport Police and paramedic teams respond to all major London terminals.
Pharmacy
Boots pharmacies are present in every terminal, both airside and landside. Look for Boots signage after security or in the arrivals area.
Heathrow: Medical Help & EmergenciesOverview
London Heathrow (LHR) is the UK’s primary hub. Terminal 2 and 3 are walkable to the central station, while Terminal 4 and 5 require a short, free train transfer.
London Gatwick (LGW) has two terminals. The train station is located in the South Terminal; a free 2-minute automated shuttle connects it to the North Terminal.
London Stansted (STN) is located 40 miles north of London. The train station is directly underneath the terminal.
London Luton (LTN) requires a 4-minute automated shuttle (Luton DART) between the terminal and the Luton Airport Parkway train station.
London City Airport (LCY) is the most central airport, perfectly sized for a 20-minute curb-to-gate experience.
St Pancras International (STP) is where the Eurostar arrives. It is shared with the domestic high-speed lines and is adjacent to King’s Cross.
King’s Cross Station (KGX) is the hub for trains from the North and Scotland. It features an extensive concourse with many dining options.
Euston Station (EUS) serves the West Coast and is a short 10-minute walk from St Pancras/King’s Cross.
Paddington Station (PAD) is the terminus for the Heathrow Express and Elizabeth Line.
Victoria Station (VIC) is the hub for the Gatwick Express and is walking distance from Buckingham Palace.
Liverpool Street Station (LST) is located in the heart of the City of London and is the best station for East London hotels.
Waterloo Station (WAT) is perfectly located on the South Bank, near the London Eye and Southbank Centre.
Eurostar provides direct high-speed service from London St Pancras to major European cities including Paris, Brussels, Amsterdam, Rotterdam, and Lille, with seasonal connections to the French Alps.
LNER operates high-speed trains from London King’s Cross to key destinations in the North of England and Scotland, primarily serving York, Newcastle, and Edinburgh, with some services extending to Aberdeen and Inverness.
Transfer Options
TfL services — including the Tube, Elizabeth Line, Overground, and DLR — are occasionally affected by industrial action. Check the TfL service status page the evening before travel. If the Tube is suspended, use London buses (unaffected by most Tube strikes) or book a Black Cab or Uber in advance for airport runs.
Luggage Storage
Follow the Left Luggage signs to the ground floor arrivals concourse at Heathrow Terminal 2 to find the Excess Baggage Company facility located near the lifts for Terminal Parking.
Follow the Left Luggage signs to the ground floor arrivals hall of Terminal 3 to find the Excess Baggage Company facility situated between the baggage reclaim exit and the terminal's main entrance.
Follow the Left Luggage signs to the arrivals level (ground floor) of Terminal 5 to find the Excess Baggage Company located at the far end of the concourse near the entrance to the Underground and Heathrow Express.
The Elizabeth Line puts central London 35–45 min away (£15.50 each way). Store bags here before heading in.
- Under 5h — stay airside. Not worth the trip.
- 6–8h — Elizabeth Line to South Kensington: Natural History Museum and V&A are free, no booking needed. Allow 1h 20min round trip.
- 9h+ — Add Hyde Park, Covent Garden, or the National Gallery. A Day Travelcard (£16.60) covers all Tube and Elizabeth Line journeys for the day.
Follow the Left Luggage signs to the Level 1 Departures concourse to find the Excess Baggage Company located near the entrance to the inter-terminal shuttle.
Follow the Left Luggage signs to the Arrivals area near the entrance to the Gatwick Airport railway station to locate the Excess Baggage Company desk.
Excess Baggage Co. is located in the main terminal (International Arrivals).
Storage is available at the Excess Baggage Co. desk in the Departures area.
On-Site Storage (Information Desk)
There are no self-service lockers on-site. You must register your items at the Information Desk located in the main terminal concourse.
Pricing: £10.00/24h.
Operating Hours: Usually follows terminal hours, approximately 05:00 to 22:00 on weekdays, with reduced hours on Saturdays (closing around 13:00) and Sundays.
Nearby Alternatives
Because on-site storage is relatively expensive, many passengers use third-party stashpoints located in hotels and shops within a 5-minute walk of the terminal.
Exit the main terminal and walk west along Hartmann Road and Connaught Road to find the Stasher Luggage Storage - London City Airport hosted at the Premier Inn London Docklands hotel.
Follow the signs for Left Luggage to the Circle area on the station's lower ground floor to find the Excess Baggage Company located near the retail concourse.
Follow the Left Luggage signs on the main concourse to the Excess Baggage Company located near the entrance to platform 9 and the Harry Potter shop.
Follow the signs for Left Luggage to the top of the ramp leading to platforms 16–18 to find the Excess Baggage Company facility.
Follow the Left Luggage signs to the far end of platform 12 on the station's main concourse to locate the Excess Baggage Company facility.
Follow the Left Luggage signs to the station concourse near Platform 8 to find the Excess Baggage Company facility.
Follow the signs for Left Luggage to the main concourse near Platform 10 to find the Excess Baggage Company facility.
Follow the signs for Left Luggage toward Exit 6 (Southbank) on the station concourse to locate the Excess Baggage Company facility.
Handling Large Luggage
Most airport trains terminate at major hubs like Paddington, Victoria, or Liverpool Street, which are rarely within walking distance of your final accommodation.
If you have large luggage, do not attempt to transfer to the Underground (Tube) once you reach the city rail hubs. Instead, follow the “Taxi” signs within the station to the official taxi rank. A 10-minute Black Cab ride from the station to your hotel door is the safest way to avoid the narrow stairs and deep tunnels of the Tube with heavy bags.
Visitor Cards & Transit Passes
Visitor Cards
- London Pass: Provides entry to 110+ attractions; you can add a pre-loaded Travelcard (Zones 1-6) for all Tube, bus, and rail travel. Prices start at £99 for 1 day (up to £259 for 10 days).
- Go City London: Two pass types — the Explorer Pass (choose 2–7 attractions, 30 days to use; from £64) or the All-Inclusive Pass (unlimited attractions for a fixed duration; from £99 for 1 day).
Transport for London (TfL)
London transport operates on a “pay-as-you-go” system with daily and weekly price caps. For most visitors, Contactless/Mobile Pay is the most efficient option.
- Contactless/Mobile Pay: Use any bank card or phone wallet (Apple/Google Pay). Daily caps for Zones 1-2 are £8.90, while the Monday–Sunday cap is £44.70.
- Visitor Oyster Card: Costs £5 (non-refundable) plus your chosen credit. It offers exclusive discounts at West End restaurants and the London Transport Museum.
- Day Travelcard: A paper ticket costing £16.60 (Zones 1-6, off-peak). Recommended if you want to use the “National Rail 2-for-1” entry deals at landmarks like the Tower of London (requires a paper ticket from a National Rail station).
- Discount Linking: Visitors with a Senior Railcard or Disabled Persons Railcard can link it to an Oyster card at a TfL ticket office for a 33% discount on off-peak fares.
Children’s Fares
- Under 5 — always free: Children under 5 travel free on all TfL services (Tube, bus, Elizabeth Line, DLR) when accompanied by a fare-paying adult. No card required.
- 5–10 — free on buses and trams: No card needed. For the Tube, Elizabeth Line, and DLR, one fare-paying adult can bring up to 4 children under 11 for free — they do not need to tap in or out.
- 11–15 — child-rate tickets: Buy a child-rate paper ticket at any ticket machine (roughly half the adult fare) or apply in advance for an 11–15 Zip Oyster photocard for free bus and tram travel.
Where to Buy
Heathrow: Visit the TfL Information Centres located in the Arrivals halls of Terminals 2, 3, 4, and 5. Standard Oyster cards can also be purchased from ticket machines at the Tube/Elizabeth Line station entrances.
Gatwick: Visit the On-Track Information desk in the North Terminal or the rail ticket office in the South Terminal.
Stansted: Purchase from the National Express or Stansted Express ticket desks in the International Arrivals hall. Note: Standard Oyster cards are not available for purchase here, and you cannot use Oyster/Contactless for the Stansted Express train.
Luton: Purchase tickets at the Luton Airport DART station located directly outside the terminal. You can use Contactless/Oyster for the DART and the onward train journey to London.
London City: Use the ticket machines at the DLR (Docklands Light Railway) station, which is physically connected to the terminal. Contactless is fully supported.
St Pancras & King’s Cross: Visit the TfL Visitor Centres located in the King’s Cross St. Pancras Underground station (Western Ticket Hall). Standard Oyster cards can also be purchased from any TfL ticket machine in the Underground station.
King’s Cross: Use the TfL Visitor Centre in the Western Ticket Hall or any ticket machine in the Underground station.
Euston: TfL ticket machines are located in the Underground ticket hall. There is also a National Rail travel centre in the main concourse for railcards.
Paddington: Visit the TfL Information Centre near the Elizabeth Line entrance or use machines in the Underground ticket halls.
Victoria: A large TfL Visitor Centre is located in the front of the station near the bus terminus. Machines are available in all three Underground ticket halls.
Liverpool Street: Use the TfL Visitor Centre in the East Ticket Hall (near the Metropolitan line) or machines at the Elizabeth Line entrances.
Waterloo: Ticket machines are located throughout the main concourse and at the entrances to the Underground.
Use the “Step-free mode” in the TfL Go app to find routes that only use lifts/elevators.
Most Londoners use Citymapper. It is more intuitive for first-time visitors, showing exactly which section of the train to board for the easiest exit near the station lifts.
Public Transit
Train & Tube
The Heathrow Express is the fastest link to Central London, taking just 15 minutes from Terminals 2 & 3 to Paddington Station. A standard one-way ticket costs £26.00 at the kiosk, though prices drop significantly if booked months in advance.
The Heathrow Express offers the most “level” boarding experience of any London train, meaning there is no gap or step between the platform and the carriage. This makes it the safest and easiest option for those using walkers or heavy rolling bags.
The Elizabeth Line (train) is slightly slower but a lot cheaper, reaching Paddington or Liverpool Street in 35–45 minutes for £15.50.
While the Elizabeth Line trains are spacious and have level boarding, the stations themselves are massive. For example, exiting at Liverpool Street or transferring to other lines can involve 5–10 minutes of walking along very long platforms. If you have multiple heavy bags, a taxi from the airport or the Express train to a station with a shorter exit is often less stressful.
The Piccadilly Line (tube) is the cheapest (£5.90) but takes 60+ minutes and is often cramped.
The Gatwick Express reaches Victoria in 30 minutes for £35.00 (anytime walk-up; advance from ~£20), while Thameslink is a more affordable alternative at £12–£16.
If traveling on Thameslink or the Gatwick Express with large bags, avoid the narrow ticket barriers. Every London station has at least one “Wide Isle Gate” (usually at the far end of the row) designed for wheelchairs and large luggage. Use your contactless card/phone on these larger gates to avoid getting stuck.
The Stansted Express connects the airport to Liverpool Street Station in approximately 50 minutes. Trains depart every 15 minutes. Note that Stansted is outside the London Oyster/Contactless zone, so you must purchase a specific ticket (digital or paper) before boarding.
Unlike Heathrow and Gatwick, you cannot simply tap your credit card to board the Stansted Express. You must buy a ticket online or at the station machines. Penalty fares are strictly enforced if you board without a valid ticket.
For the guaranteed lowest prices and to book your mandatory digital ticket, visit the official Stansted Express website.
To reach London, take the Luton Airport DART (a 4-minute automated shuttle) from the terminal to Luton Airport Parkway station. From there, frequent Thameslink or East Midlands Railway trains reach St Pancras International in 35–45 minutes.
You do not need a separate ticket for the DART shuttle if you are using Contactless or Oyster to travel all the way to London; the fare is automatically bundled.
This is the most convenient airport for central London. The DLR (Docklands Light Railway) runs every 8–15 minutes. It connects to the Underground at Canning Town (Jubilee Line) or continues to Bank in the heart of the City.
The DLR is fully automated and offers level boarding at all stations, making it excellent for travelers with mobility concerns.
The Underground (Tube): The station is served by six lines (Circle, Hammersmith & City, Metropolitan, Northern, Piccadilly, and Victoria). It is the fastest way to central areas like Mayfair or The City, taking 10–20 minutes. A single journey using contactless/Oyster in Zone 1 is £3.10 (peak) or £3.00 (off-peak).
London Bus: Stops are located on Euston Road and Pancras Road. A single fare is £1.75 and includes the “Hopper fare,” allowing unlimited transfers within one hour. You do not need to tap out on buses.
King’s Cross is adjacent to St Pancras. Most long-distance trains from the North arrive here. Follow the yellow “Way Out” signs to reach the massive Underground ticket hall.
If you are a Harry Potter fan, the famous photo spot is located in the main concourse near the entrance to Platforms 9-11. Expect a long queue during the day.
Euston serves the West Coast Main Line. The Underground station is located directly beneath the concourse, served by the Victoria and Northern lines.
When platform numbers are announced at Euston, there is often a “stampede” of passengers. As a senior traveler, wait 2-3 minutes for the initial rush to clear; the ramps to the platforms are long and you will still have plenty of time to board.
Paddington is the gateway to the West and the primary hub for the Heathrow Express. It is now a major stop on the Elizabeth Line, which provides the fastest, most accessible route to the West End (Bond Street) and the City.
If heading to central London, always choose the Elizabeth Line over the older Bakerloo or District lines. The Elizabeth Line platforms are accessed via large, modern lifts and the trains are air-conditioned.
Victoria is a complex hub with three distinct parts: the Mainline station, the Underground station, and the Coach Station (a 10-minute walk away). It is the best hub for hotels in Belgravia or Westminster.
If arriving by National Express coach, you will be dropped at the Coach Station on Buckingham Palace Road. It is a 10-15 minute walk to the Tube station. If you have heavy bags, there is a dedicated taxi rank inside the Coach Station.
Located in the heart of the financial district, this station is the terminus for the Stansted Express. It is very well connected via the Elizabeth Line, Central, Circle, Hammersmith & City, and Metropolitan lines.
For a flatter, more modern exit toward the Shoreditch area, follow signs for the Broadgate exit rather than the main historic concourse.
Waterloo is London’s busiest station, located on the South Bank. It is ideal for those staying near the London Eye or County Hall.
If your hotel is on the South Bank, don’t take the Tube. Follow signs for the South Bank/Victory Arch exit. It is a pleasant 5-10 minute walk to the riverside.
Tickets & Validation
For Heathrow, Gatwick, and St Pancras (Tube/Bus), do not buy paper tickets. Simply tap your Contactless Credit Card, Apple Pay, or Google Pay on the yellow readers at the station gates.
- Validation: You must tap in at the start and tap out at the end of your journey (except on buses, where you only tap in).
- Stansted Exception: Ensure you have a pre-booked digital ticket for the Stansted Express.
Unlike in the past, visitors no longer need a physical Oyster Card. Using your own contactless credit card automatically calculates the “daily cap,” ensuring you never overpay for travel across the bus, Tube, and rail networks.
Coach (National Express)
Price and Time
National Express coaches connect Heathrow, Gatwick, and Stansted to Victoria Coach Station. For Stansted, prices start at £12 and the journey can take up to 90 minutes depending on traffic.
For those with heavy bags, the coach is often preferable as drivers load your luggage into the under-carriage. Always pre-book online to ensure a seat, as “walk-up” fares are significantly higher and buses frequently sell out during peak hours.
Arrival & Check-In
Arrive at least 2 hours before short-haul and 3 hours before long-haul. Most airlines use Self-Service Kiosks — print your bag tags at a machine, then join the Bag Drop queue.
Heathrow: Check-In GuideHeathrow: Travel Tips & TimingsArrive at least 2 hours before short-haul and 3 hours before long-haul. Check-in times vary by airline — confirm with yours before travelling. If you’ve checked in online with hand luggage only, you can go directly through security.
Gatwick: Checking InArrive at least 2 hours before departure for most airlines (3 hours for Ryanair international, Jet2, TUI; 4 hours for Emirates). Online check-in is recommended. Validate your boarding pass at security at least 2 hours before departure.
Stansted: Checking InArrive at least 2 hours before short-haul and 3 hours before long-haul. If you’ve checked in online with hand luggage only, head straight to Departures. Otherwise, use your airline’s Bag Drop desk in the check-in area.
Luton: Check-In & Bag DropCheck-in desks open 2 hours before departure. Self-service kiosks are outside the terminal entrance, next to the DLR station. LCY is a compact single-terminal airport — security is a short walk from check-in.
London City: Check-In & Bag DropIf you find the kiosks confusing, look for the “Special Assistance” or “Information” desks. Heathrow staff are well-trained to assist visitors with the digital check-in process—don’t struggle alone.
Arrive 75 minutes before departure (Standard & Plus). The ticket gates close 30 minutes before — do not arrive later. Passport and luggage checks take place before boarding; once through, relax in the departure lounge.
Eurostar: When to ArriveFor domestic high-speed trains (LNER/Lumo), 20 minutes before departure is sufficient.
Platforms 0-8 are in the main shed, but Platforms 9-11 are in a separate annex to the left. Allow an extra 5 minutes of walking time from the main departures board.
For domestic rail, arrive 30 minutes before your scheduled departure. There is no formal check-in — have your ticket ready to scan at the barriers. If your ticket fails to scan, the wide aisle gate is always staffed.
Station Layout
The Gatwick Express typically departs from Platforms 13–14. Check the overhead signs to confirm which concourse side your train departs from.
Station Layout
The Stansted Express generally departs from Platforms 1–4. Lifts near the main entrance serve all levels.
Station Layout
Waterloo is the UK’s busiest station. The concourse is vast and circular; use the large hanging clock in the center as a meeting point.
Security Controls
Security & Screening
Heathrow has completed its upgrade to CT scanners across all terminals. You can keep liquids (up to 2 litres per container) and laptops/tablets in your cabin bag — you do not need to remove them.
Heathrow: Security & BaggageGatwick has installed CT scanners across both terminals. Liquids in containers up to 2 litres can stay in your hand luggage — no plastic bags required. Exception: metal or double-walled containers must be emptied before going through.
Gatwick: Security ScreeningThe traditional 100ml liquid rule still applies at Stansted — each container must be 100ml or less. Liquids can stay in your hand luggage (no plastic bag needed), but the 100ml cap is enforced.
Stansted: SecurityLuton has CT scanners — liquids and electronics can stay in your bag and no plastic bag is required. The 100ml per container limit still applies; this is not lifted by the CT upgrade here.
Luton: SecurityLondon City Airport uses CT scanners (Next Generation Security Checkpoints). No plastic bags required — liquids and electronics stay in your hand luggage. A 100ml per container limit was reintroduced by government directive in June 2024.
London City: Security & BaggageThere are no liquid restrictions at Eurostar security — you may carry coffee or sealed bottles through. You must scan your ticket barcode to enter the security area; gates close 30 minutes before departure.
There is no security screening for domestic rail departures.
Passport Control
There is no passenger passport queue when departing UK airports. UK Border Force conducts exit checks using airline passenger data — you will not queue at a passport desk on the way out.
All passport checks — UK exit and French entry — take place at St Pancras before you board. You clear UK Border Force first, then French Police border control, all in one location.
France deferred the EU Entry/Exit System (EES) biometric checks at St Pancras just before the 10 April 2026 rollout — French software failed final acceptance tests. Until EES goes live, the current passport-stamping procedure remains in place. Allow extra time once it is activated.
There is no passport control for domestic rail departures.
VAT Refunds
As of January 2021, the UK has abolished the VAT Retail Export Scheme for visitors to Great Britain.
Unlike the EU, you cannot get a VAT refund at the airport for goods purchased on the high street. The only way to shop tax-free is to have the retailer ship items directly to your home address outside the UK, or to buy from Duty-Free stores after clearing security.
Accessibility & Safety
All London airports and major rail hubs offer Special Assistance. Book at least 48 hours before departure through your airline or rail operator.
Heathrow provides a full PRM service across all four terminals — look for yellow Special Assistance call points or approach any info desk. Complimentary wheelchairs and electric buggies are available throughout.
Heathrow: Assistance & AccessibilityBoth North and South terminals have dedicated Special Assistance check-in desks, wheelchair services, and Changing Places facilities. Pre-book through your airline at least 48 hours ahead.
Gatwick: AccessibilityThe Special Assistance Help Desk is staffed 24/7, at the front of the terminal between Check-in Zones D and E. Induction loops are fitted at all check-in and customer service desks.
Stansted: Assisted TravelAssisted Travel (formerly Special Assistance) is free at the terminal. Blue Badge parking is available in all LLA car parks. Hidden disabilities are recognised — request a sunflower lanyard at the desk.
Luton: Assisted TravelLCY is a compact single-terminal airport — short distances make it one of the most accessible airports in London. All staff receive annual disability awareness training. Contact LCY ahead of travel for specific requirements.
London City: Special AssistanceEurostar offers full step-free access at St Pancras — lifts connect all levels. Wheelchair spaces are in Standard Plus and Premier carriages. Pre-book assistance at least 24 hours in advance.
Eurostar: Accessible TravelPaddington is fully step-free for the Elizabeth Line and Heathrow Express. The older Bakerloo line still involves stairs.
National Rail: Accessible Train TravelVictoria has undergone major upgrades; the Underground station now has lifts to the Victoria, District, and Circle lines.
National Rail: Accessible Train TravelLiverpool Street is fully step-free via the Elizabeth Line entrances.
National Rail: Accessible Train TravelWaterloo offers step-free access to the Jubilee Line, but other lines may require escalators.
National Rail: Accessible Train TravelKing’s Cross St. Pancras is fully step-free on the Elizabeth Line. Older lines (Piccadilly, Northern, Metropolitan) involve escalators.
In the UK, elevators are always called “Lifts.” While the Elizabeth Line is 100% step-free, many older Underground stations involve deep escalators or stairs. Always check the step-free map before boarding.
Never accept a ride from someone in the Arrivals hall offering a “cheap taxi” or “private car.” These are unlicensed drivers who often overcharge or lack insurance. Always use the official Taxi Rank or a verified app.
The area between St Pancras and King’s Cross is a known hotspot for phone snatching by individuals on e-bikes. Do not stand near station exits with your phone held out in one hand.
Essential Services
Lost & Found
The main Lost Property office is in the Heathrow Express station between Terminals 2 and 3, accessible via escalator from the main concourse.
Heathrow: Lost PropertyLost items can be reported and tracked via Gatwick’s online service. Items lost on board an aircraft should be reported to your airline.
Gatwick: Lost PropertyReport lost items at the information desk or use Stansted’s online lost property form to track and reclaim your belongings.
Stansted: Lost PropertyContact Luton’s Lost Property department for items left in the terminal. For items lost on board an aircraft, contact your airline directly.
Luton: Lost PropertyLCY partners with Zero Burden and Not Lost for online registration and claiming. Items are held for a maximum of 30 days.
London City: Lost & FoundFor items left in the departure lounge or on board, email lost.property@eurostar.com. Non-perishable items are kept for 28 days.
Eurostar: Lost PropertyFor items left at domestic rail stations, speak to the ticket office or use the National Rail enquiries service — staff can contact the train operator on your behalf.
National Rail: Contact & Lost PropertyFirst Aid
For medical emergencies, dial 222 from any internal airport phone. Paramedic and first aid teams are stationed throughout all terminals.
Heathrow: Medical Help & EmergenciesAll four airports have on-site first aid teams. In any medical emergency, approach airport staff immediately or call 999.
For medical emergencies at rail stations, call 999 or alert station staff — British Transport Police and paramedic teams respond to all major London terminals.
Pharmacy
Boots pharmacies are present in every terminal, both airside and landside. Look for Boots signage after security or in the arrivals area.
Heathrow: Medical Help & Emergencies