General
Overview
Wien Westbahnhof is the terminus for WESTbahn private operator trains, ideally situated for the Mariahilfer Straße shopping district.
Use ÖBB Tickets to purchase and manage your fares. ÖBB Scotty is the specialized real-time journey planner for tracking live delays, platform changes, and connections across all Austrian public transport.
Transfer Options
The following options are available for transport to your accommodation:
Luggage Storage
Lockers on Level −1 (basement) near the restrooms and U3/U6 metro entrances.
Visitor Cards and Passes
For unlimited public transportation, two main options are valid on city subways, trams, and buses.
Vienna City Card
Includes transit and 200+ discounts at museums, restaurants, and attractions. One child under 15 (or one dog) rides free with each cardholder.
| Duration | Price | Notes |
|---|---|---|
| 24h | €19 | Digital or paper |
| 48h | €31 | Digital only |
| 72h | €37 | Digital only |
| 7 days | €39 | Digital or paper |
Wiener Linien Passes (Transit Only)
Transit-only passes with no discounts. The former 48h and 72h options have been discontinued as of January 2026.
| Duration | Price | Format |
|---|---|---|
| 24h | €9.70 | Digital |
| 24h | €10.20 | Paper |
| 7 days | €25.20 | Digital |
| 7 days | €28.90 | Paper |
Where to Buy
Purchase at the ÖBB Ticket Center, the Wiener Linien Ticket Office (upper level), or any red ticket machine.
Public Transit
Metro & Tram
- U3 Metro (Orange Line): Direct to Stephansplatz in about 10 minutes.
- U6 Metro (Brown Line): Useful for northern or southern districts.
- Trams: Lines 5, 6, 9, 18, 52, and 60 all stop here.
Bus
The Vienna Airport Lines VAL1 bus departs from outside the station, providing a direct 40-minute link to the airport.
Paper tickets must be stamped in the blue/orange validation boxes at the station or metro entrance before boarding. Digital tickets purchased via the WienMobil app are pre-validated. Fines are €135 for unvalidated tickets.
Accessibility & Safety
Accessibility
Vienna’s hubs are among Austria’s most accessible, with lifts, tactile paving, and dedicated assistance services throughout.
Westbahnhof: The station is a modern multi-level complex with elevators connecting the shopping levels, platforms, and U-Bahn lines.
Assistance Services
ÖBB Mobility: For personal assistance (e.g., wheelchair lifts), book via the ÖBB Mobility Service at least 3 hours in advance by calling +43 (0)5 1717 (Mon–Sun, 06:00–23:00).
ÖBB Mobility ServiceSafety
Vienna is exceptionally safe, but transit hubs are common targets for minor scams.
While safe, the area outside Westbahnhof can be busy and chaotic. Keep a firm grip on your belongings when exiting the station.
Essential Services
Lost & Found
Submit a report via the ÖBB Lost & Found online tool. The Vienna collection office is at Am Hauptbahnhof 1 (Wien Hauptbahnhof), open Mon–Thu 07:30–12:00 & 14:00–16:30, Fri 07:30–13:30. Hotline (office hours): +43 5 1778 97 22222.
ÖBB Lost & FoundFirst Aid
No dedicated first-aid post on site. For any emergency, call 112 (pan-European emergency number) and paramedics will be dispatched.
Pharmacy
No on-site pharmacy. Ask station staff or search online for the nearest open location.
Arrival
Official Taxi
Official Vienna taxis are typically white, with a black TAXI roof sign (illuminated when available). Look for license plates starting with “W” and ending in “TX”, “ATX”, “BTX”, “CTX”, or “DTX”. Airport taxis at the VIE rank (without pre-booking) use plates starting with “SW” ending in “TX”.
Station Rank: Located directly on Europaplatz outside the main entrance. Fare to city center: €12–€18.
Rideshare
Uber, Bolt, and Freenow are active in Vienna. Since 2021, rideshare vehicles are legally classified as taxis, but they use specific pickup zones rather than the main taxi rank.
Use Freenow to book licensed taxis (which can use dedicated bus lanes), or Uber for dedicated pickup zones at Vienna Airport. Bolt is the best budget alternative, offering the lowest fares.
The best pickup point is at Europaplatz, directly in front of the main station entrance near the taxi rank.
Watch out for unlicensed drivers: Ignore anyone in the terminal or station lobby offering “cheap private rides.” These are unlicensed. Always use a verified app or the official taxi rank.
ATMs and Currency
Avoid “Euronet” machines, which charge high fees and offer poor exchange rates. Look for bank-branded ATMs like Raiffeisen, Erste Bank, or Bank Austria.
At Westbahnhof: ATMs are at Level U1 (underground, near Erste Bank) and Level E1 (upper floor, near Post/bank99) in BahnhofCity Wien West.
ATMs – BahnhofCity Wien WestAustrian ATMs often dispense €50 or €100 notes. Try to break these at a newsstand (Tabak) in the terminal or station, as small cafes and taxi drivers may struggle to provide change for large bills.
Departure
Arrival & Check-In
Arrive 20–30 minutes before your train. Wien Westbahnhof serves WESTbahn (private, to Salzburg, Innsbruck, and Munich) and some ÖBB regional services.
Tickets can be purchased at the WESTbahn counter (open daily 07:45–18:00) or on board the train — though buying on board incurs a €3.10 surcharge. Booking in advance online is always cheapest.
WESTbahn TicketsSecurity Controls
Security & Screening
There are no security checkpoints or baggage X-ray screenings for train travel at any Vienna station. You may carry liquids and personal items freely onto the train. Random identity checks may occur on trains crossing non-Schengen borders (e.g., to Budapest or Bratislava).
VAT Refunds
VAT refund services are not available at Vienna train stations. Refunds must be processed at Vienna Airport (VIE) or another EU exit point before leaving the Schengen Area.