
General
Overview
Chamartín is Madrid’s northern rail terminus, handling long-distance trains to northern Spain and some AVE services, currently undergoing major station redevelopment.
Use the Renfe app to book AVE or long-distance train tickets and to access your digital QR code ticket offline.
Transfer Options
Madrid’s Metro, EMT buses, and Renfe Cercanías all hold periodic strikes, typically resulting in reduced “minimum service” schedules (often 50-70% of trains). Check Metro de Madrid’s live service status on the day of travel. A taxi or rideshare (Uber, Bolt) is the most reliable fallback if your route is disrupted.
Luggage Storage
Official luggage storage inside Chamartín station is currently closed due to the ongoing major redevelopment of the station complex. There are other storage options nearby.
LockHereNow is located at Calle de Esteban Terradas, 5, offering automated lockers accessible via a security code 24 hours a day.
While the airport storage is open 24/7, smaller luggage lockers in the city may have restricted hours. Additionally, older station lockers may still require physical coins (€1 and €2), so keep change handy.
Visitor Cards and Passes
The most cost-effective option for visitors is the Tourist Travel Pass (Abono Turístico). It provides unlimited travel on the Metro, blue EMT buses, and Cercanías trains.
Zone A (Madrid City)
Covers all major city landmarks, the airport, and train stations. The €3.00 airport supplement is waived with this pass. Rates are €10.00 (1-day), €17.00 (2-day), €22.50 (3-day), €27.00 (4-day), €32.50 (5-day), and €42.00 (7-day).
Zone T (Full Region)
Covers the entire Madrid region, including all Cercanías lines, regional buses to Aranjuez and El Escorial, and Metro lines to outer zones. Prices range from €15.00 (1-day) to €61.00 (7-day).
Purchase
Buy these at the red ticket machines in any Metro station (Airport or Train Stations). The Multi Card is required; its cost is included in the pass price.
Madrid City Card
The official sightseeing pass from Madrid City Council combines the Zone A Tourist Travel Pass with museum and attraction discounts — at the same price as the standalone pass (€10.00–€32.50 for 1–5 days). Benefits include skip-the-line access at the Reina Sofía and Royal Palace, 10% off the Thyssen-Bornemisza, free admission during the Prado’s last two opening hours, plus discounts at 30+ attractions. Available in 1–5 day options only (not 7-day). Purchase in person at any Tourist Information Office — not at metro machines.
Madrid City CardChildren’s Fares
Under 4 travel free on the Metro and all EMT buses — no ticket required; simply accompany an adult through the turnstile.
Ages 4–10 receive a 50% discount on the Tourist Travel Pass. The discount applies automatically at Metro ticket machines when purchasing a Tourist Ticket; no special card is needed beyond the standard Multi card.
Metro de Madrid: TicketsThe Tourist Travel Pass is personal and cannot be shared between multiple passengers. Each visitor must have their own Multi Card loaded with a valid pass to tap into the network.
Use Citymapper for the most accurate multi-modal trip planning, as it perfectly integrates Madrid’s Metro, EMT buses, Cercanías trains, and even BiciMAD (e-bikes).
Use Metro de Madrid Official for real-time station-specific updates, line disruption alerts, and detailed offline maps of the underground network.
Use EMT Madrid specifically for the blue city buses to see live bus locations on a map and check the “occupancy level” of the next approaching vehicle.
Public Transit
Metro and Train (Cercanías)
Both Atocha and Chamartín are on Metro Line 1 (Light Blue), which reaches the central Sol station in 10–15 minutes. A single journey costs approximately €1.50–€2.00, plus the card fee.
If you arrived by long-distance AVE or Renfe train, you are entitled to a “Combinado Cercanías” — enter the barcode from your ticket into the red Cercanías machines to get a free onward transfer within the city.
Tickets and Validation
Purchase a Multi Card (reusable) at the red machines located at the entrance of the Metro station. You must validate the card at the turnstile both when entering and exiting.
Metro de Madrid: Fares and Tickets Renfe Cercanías Madrid: TicketsAirport Express Bus
The 24-hour Exprés Aeropuerto (bright yellow bus, line 203) connects the airport with Cibeles and Atocha in 30–40 minutes for a flat €5.00. Pay with contactless/NFC or small denomination cash directly to the driver (notes over €20 are not accepted).
EMT Madrid: Airport Express BusAccessibility & Safety
Train Stations: The Adif Acerca service provides free, personalised assistance for passengers with disabilities or reduced mobility at Atocha and Chamartín stations. Staff can guide you through the station and assist with boarding and alighting. Request in advance via email oca.asistenciapmr@adif.es or call 91 774 40 40.
Adif Station AccessibilitySafety
Madrid’s transport hubs are generally safe, but pickpockets target distracted travellers at busy arrival halls and near ticket machines.
- The ‘Official’ Uniform: Be wary of individuals in semi-professional attire claiming to be “Airport Security” and asking for ID outside secure zones.
- The ‘Dropped Coin’: Someone drops coins or stains your jacket; while you are distracted, an accomplice takes your bag. Never set your bag down to help a stranger.
Essential Services
Lost & Found
For items lost in the station or on a long-distance train, use the Adif FindMyLost online tool. For items lost on Cercanías commuter trains, contact the station’s customer service desk directly, as Cercanías is handled separately.
Adif Lost & FoundFirst Aid
There are no dedicated first aid clinics inside Atocha or Chamartín stations. In a medical emergency, alert station staff or security immediately, or dial 112.
Pharmacy
There are no pharmacies directly inside Atocha or Chamartín station platforms, but several pharmacies are located within immediate walking distance of both stations.
Arrival
Official White Taxi
Price and Time
Madrid taxis are white with a red diagonal stripe. They use the official ranks located directly outside the terminal and station exits.
From Train Stations: Trips use Tarifa 7, a station minimum fare of €8.00 that covers trips up to 1,450 metres. A typical trip to the city center will cost €12–€15.
Always exit the building and join the official queue at the Taxi Rank. Anyone offering a taxi service inside the arrivals hall is unlicensed. Ensure the driver starts the meter at “Tarifa 4” if your hotel is central and you are coming from the airport.
Rideshare
Rideshare drivers are strictly prohibited from using the official taxi ranks. You must follow the signs for Transporte por VTC which lead to designated parking garage areas. Cabify is the local leader and often offers more consistent pricing than Uber.
Follow signs for the VTC pickup area located in the parking lot immediately adjacent to the main station entrance.
NOTE: Station is currently undergoing extensive remodeling, which can cause the VTC pickup zone to shift slightly; always check the specific Meeting Point instructions provided in your app after booking.
Use Cabify or Uber for upfront, predictable pricing in modern private vehicles.
Use Bolt if you are looking for the lowest budget rates during off-peak times.
For the fastest route through heavy traffic, use Freenow to book official white taxis that utilize dedicated bus lanes and provide a regulated €33 flat fare for trips between the airport and the city center.
When using the Cabify app, choose the “Lite” category for a fixed price. This protects you from price jumps if the driver gets stuck in Madrid’s notorious “Gran Vía” traffic.
ATMs and Currency
ATMs are plentiful in all terminals and stations. Look for bank-owned machines like CaixaBank or Santander for fairer exchange rates. Avoid generic Euronet machines when possible.
When using a Spanish ATM, it will ask if you want to be charged in your home currency or local currency (Euros). Always choose Euros (local currency) to let your home bank handle the conversion; the ATM’s “guaranteed” rate is almost always a rip-off.
Departure
Arrival & Check-In
For AVE, Ouigo, or Iryo high-speed trains, arrive 45 minutes before departure. Boarding gates close strictly 2–5 minutes before departure. There is no luggage check-in — proceed directly to the security scanner for your boarding lounge.
Madrid Chamartín StationSecurity Controls
Security & Screening
All luggage passes through an X-ray scanner before the high-speed boarding lounge. Unlike airports, you may carry water, wine, and full-sized toiletries through station security. Have your QR code (phone or paper) ready to scan at the security barrier.
Madrid Chamartín StationPassport Control
Passport control is not required at Atocha or Chamartín — all high-speed rail travel within Spain and between Schengen countries is border-free.
VAT Refunds
VAT refund services are not available at Atocha or Chamartín. Train stations do not handle customs validation — if you have tax-free purchases, you must reclaim your refund at Madrid-Barajas Airport when leaving Spain.
