
Overview
Transfer Options
Madrid’s Metro, EMT buses, and Renfe Cercanías all hold periodic strikes, typically resulting in reduced “minimum service” schedules (often 50-70% of trains). Check Metro de Madrid’s live service status on the day of travel. A taxi or rideshare (Uber, Bolt) is the most reliable fallback if your route is disrupted.
Luggage Storage
While the airport storage is open 24/7, smaller luggage lockers in the city may have restricted hours. Additionally, older station lockers may still require physical coins (€1 and €2), so keep change handy.
Public Transit
Metro and Train (Cercanías)
Tickets and Validation
Purchase a Multi Card (reusable) at the red machines located at the entrance of the Metro station. You must validate the card at the turnstile both when entering and exiting.
Metro de Madrid: Fares and Tickets Renfe Cercanías Madrid: TicketsAirport Express Bus
The 24-hour Exprés Aeropuerto (bright yellow bus, line 203) connects the airport with Cibeles and Atocha in 30–40 minutes for a flat €5.00. Pay with contactless/NFC or small denomination cash directly to the driver (notes over €20 are not accepted).
Official White Taxi
Price and Time
Madrid taxis are white with a red diagonal stripe. They use the official ranks located directly outside the terminal and station exits.
Always exit the building and join the official queue at the Taxi Rank. Anyone offering a taxi service inside the arrivals hall is unlicensed. Ensure the driver starts the meter at “Tarifa 4” if your hotel is central and you are coming from the airport.
Rideshare
Rideshare drivers are strictly prohibited from using the official taxi ranks. You must follow the signs for Transporte por VTC which lead to designated parking garage areas. Cabify is the local leader and often offers more consistent pricing than Uber.
Use Cabify or Uber for upfront, predictable pricing in modern private vehicles.
Use Bolt if you are looking for the lowest budget rates during off-peak times.
For the fastest route through heavy traffic, use Freenow to book official white taxis that utilize dedicated bus lanes and provide a regulated €33 flat fare for trips between the airport and the city center.
When using the Cabify app, choose the “Lite” category for a fixed price. This protects you from price jumps if the driver gets stuck in Madrid’s notorious “Gran Vía” traffic.
ATMs and Currency
ATMs are plentiful in all terminals and stations. Look for bank-owned machines like CaixaBank or Santander for fairer exchange rates. Avoid generic Euronet machines when possible.
When using a Spanish ATM, it will ask if you want to be charged in your home currency or local currency (Euros). Always choose Euros (local currency) to let your home bank handle the conversion; the ATM’s “guaranteed” rate is almost always a rip-off.
Accessibility & Safety
Safety
Madrid’s transport hubs are generally safe, but pickpockets target distracted travellers at busy arrival halls and near ticket machines.
- The ‘Official’ Uniform: Be wary of individuals in semi-professional attire claiming to be “Airport Security” and asking for ID outside secure zones.
- The ‘Dropped Coin’: Someone drops coins or stains your jacket; while you are distracted, an accomplice takes your bag. Never set your bag down to help a stranger.
Essential Services
Lost & Found
First Aid
Pharmacy
Overview
Transfer Options
Madrid’s Metro, EMT buses, and Renfe Cercanías all hold periodic strikes, typically resulting in reduced “minimum service” schedules (often 50-70% of trains). Check Metro de Madrid’s live service status on the day of travel. A taxi or rideshare (Uber, Bolt) is the most reliable fallback if your route is disrupted.
Luggage Storage
While the airport storage is open 24/7, smaller luggage lockers in the city may have restricted hours. Additionally, older station lockers may still require physical coins (€1 and €2), so keep change handy.
Public Transit
Metro and Train (Cercanías)
Tickets and Validation
Purchase a Multi Card (reusable) at the red machines located at the entrance of the Metro station. You must validate the card at the turnstile both when entering and exiting.
Metro de Madrid: Fares and Tickets Renfe Cercanías Madrid: TicketsAirport Express Bus
The 24-hour Exprés Aeropuerto (bright yellow bus, line 203) connects the airport with Cibeles and Atocha in 30–40 minutes for a flat €5.00. Pay with contactless/NFC or small denomination cash directly to the driver (notes over €20 are not accepted).
Arrival & Check-In
Security Controls
Security & Screening
Passport Control
VAT Refunds
Accessibility & Safety
Safety
Madrid’s transport hubs are generally safe, but pickpockets target distracted travellers at busy arrival halls and near ticket machines.
- The ‘Official’ Uniform: Be wary of individuals in semi-professional attire claiming to be “Airport Security” and asking for ID outside secure zones.
- The ‘Dropped Coin’: Someone drops coins or stains your jacket; while you are distracted, an accomplice takes your bag. Never set your bag down to help a stranger.
Essential Services


